Refund and Returns Policy

1. Refund Policy:
   • Customers may request a refund for products purchased from our wholesale company within 7 days from the date of delivery.
   • Refunds will only be provided for products that are unused, unopened, and in their original condition.
   • To request a refund, customers must provide proof of purchase, such as the original invoice or receipt.
   • Refunds will be issued using the original payment method unless otherwise specified.
   • Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part or a defective product.
2. Return Policy:
   • Customers may request to return products purchased from our wholesale company within 7 days from the date of delivery.
   • Returned products must be unused, unopened, and in their original condition and packaging.
   • Customers must contact our customer service department to initiate a return request and obtain a Return Merchandise Authorization (RMA) number.
   • The RMA number must be clearly marked on the outside of the package being returned.
   • Customers are responsible for all return shipping costs, unless the return is due to an error on our part or a defective product.
   • Upon receiving the returned products, we will inspect them for compliance with our return policy. If approved, a refund or replacement will be processed.
3. Exceptions and Conditions:
   • Certain products may be non-returnable or have specific return conditions due to hygiene, safety, or other considerations. These conditions will be clearly communicated to the customers before purchase.
   • Custom-made or personalized products may not be eligible for returns or refunds unless they are defective or damaged during transit.
   • Returns or refunds for products damaged during shipping must be reported to us within [X] days of delivery, accompanied by photographic evidence of the damage.
4. Communication and Resolution:
   • Our customer service team will strive to respond to refund and return requests promptly.
   • We reserve the right to deny a refund or return request if the product does not meet our specified criteria or if the request is made beyond the designated timeframes.
   • In cases where a refund or return request is denied, we will provide a clear explanation of the reasons.

If you have any other questions or queired do not hesitate to contact us